Miller Samuel Hill Brown’s philosophy is to provide a QUALITY SERVICE which is EFFECTIVE and EFFICIENT. We deal with clients with a minimum of fuss and LISTEN, RESPOND and ANTICIPATE every client’s need. We are approachable, flexible, innovative and pro-active and we communicate with clients to achieve MAXIMUM client satisfaction. We are committed to a plan of CONTINUOUS IMPROVEMENT which we realise by the review and improvement of operational procedures, staff assessment and training and an ongoing audit procedure. We consistently seek to improve service by obtaining and implementing client feedback. Our aim is to provide a service second to none. That is our identity. That is how we stand out from our peers and competitors. By developing, monitoring and improving the effectiveness of and compliance with the LawNet Quality Management Standard, we will achieve our goals. We believe that by following these principles, we can achieve a growth in client satisfaction.
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